HOW DO I RETURN AN ITEM?

 

If you are not happy with your purchase and wish to return an item, please contact us within 15 days from receiving your order.

 

Please provide your order number as well as the reason for your return.  Our customer service team will review the return request and will send further instructions if the return is approved.

 

Returned items must be in original packaging, including any accessories, manuals, and documentation.

 

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging.  Stains, folded cards, broken seals/ plastic foiling broken will not be accepted.  If the condition of the product shipped back to us is not in the acceptable condition we reserve the right to not refund or exchange.  Products that have been personalized cannot be refunded or exchanged.

 

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

 

 

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

 

Did you receive a faulty unit or the wrong product?  Simply not satisfied with your order?

 

Please contact our Customer Support team to start the return process.  Please include the following information:

 

Order number

 

Proof of purchase

 

Video or photo of the faulty product (if applicable)

 

Complete delivery address

 

Contact telephone number

 

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

 

HOW LONG IS THE RETURNS PROCESS?

 

Processing returns may take up to 14 business days from the day we receive your return.  We will email you to confirm once your return has been processed.

 

For returned items, a full refund will be credited for defective products.  For non-defective items, a refund excludes all shipping and handling fees.

 

WHEN WILL I RECEIVE MY REFUND?

 

All refunds will be credited to your original form of payment.  If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request.  Please contact the card-issuing bank with questions about when the credit will be posted to your account.

 

If you haven't received a credit for your return yet, here's what to do:

 

Contact the bank/credit card company.  It may take some time before the refund is posted to your account.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

 

Please contact us as soon as possible if you need to modify or cancel your order.  Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.

 

Any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the Total Price regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

 

Please note that any orders that have already been packed or shipped cannot be canceled.

 

If the return is caused by the consumer, consumer should be responsible for the shipping fee.  The specific fee should be based on the express company you choose.

 

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

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